Your care.
Your choices.
Your information protected.

Before care begins, your physiotherapist will explain the proposed assessment or treatment, expected benefits, material risks, alternatives and the option of no treatment. You may ask questions, decline any part or withdraw consent at any time. Consent is an ongoing conversation and may be reconfirmed when treatment or circumstances change.

You may request a chaperone or support person. We may also recommend a chaperone for sensitive care. Your preference, and whether a chaperone was offered, accepted or declined, may be documented.

Consent is obtained from the patient where they have capacity, or from an authorised parent, guardian or substitute decision-maker where required. The young person’s understanding, views, privacy and best interests remain central.

We will explain the limitations, privacy considerations and safety arrangements relevant to remote or home-based care. Telehealth may not be appropriate for every condition.

Dry needling is optional. Your physiotherapist will explain the intended purpose, alternatives and risks, which may include temporary soreness, bruising, bleeding, dizziness, fainting, infection, nerve or blood-vessel injury and, when treating near the chest, the rare risk of pneumothorax. Separate consent is obtained before treatment.

Your physiotherapist will screen your suitability and explain the proposed technique, expected benefits, alternatives and material risks. These may include temporary soreness, symptom aggravation, sprain or strain, and rare serious complications depending on the body region. You may choose mobilisation, another treatment or no treatment.

Exercises are selected according to assessment and may be modified or stopped. Tell your clinician about pain, dizziness, breathlessness, pregnancy, recent surgery or any change in health before participating.

We collect health and personal information reasonably necessary to provide care, manage appointments, process payments and rebates, communicate with authorised parties and meet legal obligations. Information is used or disclosed for the purpose collected, or otherwise with consent or where authorised or required by law.

Clinical information is kept confidential. With consent, relevant information may be shared with treating practitioners, referrers, insurers, funding bodies or authorised representatives. Disclosure may occur without consent only where legally permitted or required, including certain serious safety risks.

You may request access to or correction of your health information. We will verify identity and respond under applicable privacy and health-record laws. Lawful administration charges may apply. Records can be transferred with proper authority.

We use reasonable physical, technical and administrative safeguards for electronic and paper records. Access is limited to authorised people. Records are retained and securely destroyed in accordance with applicable requirements and professional obligations.

Suspected privacy incidents are contained, assessed and documented. Where legal notification thresholds are met, affected people and the relevant regulator will be notified and remedial action taken.

Approved technology may assist with drafting clinical or administrative documentation. It does not replace professional judgement. The treating clinician remains responsible for reviewing, correcting and approving every clinical record. Identifiable health information is not entered into public consumer AI tools.

We will inform you before any audio is captured and seek specific consent. You may decline, pause or stop recording without affecting your care. Any approved system must have appropriate security and privacy controls. Recordings are not used for marketing, research, training or model development without separate consent.

Electronic communication carries some privacy risk. We use the contact details you provide for appointments and care-related communication, apply reasonable safeguards and avoid sending unnecessary sensitive detail.

Our website may use essential cookies and limited analytics to operate and improve the service. The website privacy notice should identify the tools used, information collected and available choices.

Please provide at least 48 hours’ notice. A $50 late cancellation or rescheduling fee may apply. Late arrival may shorten the available treatment time while the scheduled fee remains payable. Where suitable and available, ask whether telehealth is possible.

Fees and applicable surcharges are displayed on our Fees page. Private health and Medicare rebates depend on eligibility and cover. Patients remain responsible for charges not paid by an insurer, funding body or rebate scheme.

Purchase and hire conditions should be confirmed before payment. Hygiene-sensitive or fitted products may have limited return rights except where consumer guarantees apply. Deposits, hire periods, damage and late-return charges must be explained at supply.

Medicare, DVA, NDIS, TAC, WorkSafe and home-care pathways have different referral, approval and billing requirements. Patients must provide current and accurate documents, and reception will confirm the applicable payment pathway.

Patients, visitors and staff must behave respectfully. Harassment, discrimination, threats, abuse or unsafe conduct may lead to the appointment ending or service restrictions, subject to clinical safety and legal obligations.

Equipment, treatment areas and hand hygiene are managed using appropriate infection-control practices. Tell us before attending if you have a contagious illness or new health concern.

Adverse events and incidents are documented, assessed and managed openly. Physio Cure is not an emergency service. Call Triple Zero (000) for a medical emergency.

Please tell us about access, communication, cultural or interpreter needs when booking. We will make reasonable efforts to support safe and understandable care.