FAQs

Frequently Asked Questions

At Physio Cure we aim to deliver a transparent range of services to our valued customers living and working throughout Melbourne. To guarantee that you make an informed choice, our physical therapists have collected some of the questions we get asked the most and provided the answers to them. If you have a question that isn't answered here, feel free to give us a call on 9525 6077 and one of our professionals will get back to you promptly.

Do I need a referral?
No, not necessarily! Physiotherapists are Primary Health Practitioners and can consult without a referral. You may need a referral in some instances if you intend to claim a Care Plan or EPC consultation via Medicare, or you are a DVA patient.
Do you charge a gap fee?
Gap fees are applicable for those with private health funds, which do vary. Please contact our friendly staff on (03) 9525 6077 for a quote of your costs. No gap is payable for patients with Worksafe, TAC, or DVA claims.
Do you accept all private health funds?
We accept all private health funds and have on-the-spot HiCaps claiming — just bring your card to your appointment, either hard copy or digital.
What can I expect at my first appointment?
A friendly face to greet you and welcome you to our clinic. An experienced physio who is keen and more than willing to help you achieve your goals. A thorough assessment over 20–30 minutes to get to know your concerns. Treatment and reassessment to ensure we are on the right track. Realistic and customised exercises sent straight to your phone to improve your function. A clear plan to follow to get the best outcome moving forward.
What should I wear to my appointment?
Ideally, wear loose and comfortable clothing. Depending on the treatment, your physio or massage therapist may require you to remove a layer of clothing. If possible, wear shorts if you have a lower limb injury, and your gym shoes or a singlet.
Can I get a Medicare rebate for physiotherapy?
If you have a chronic condition or illness, you may be eligible for a Medicare rebate for your physiotherapy treatment. Under the Government's Chronic Disease Management scheme (formerly Enhanced Primary Care or EPC), certain individuals are entitled to a Medicare rebate for a total of five allied health provider visits each calendar year. Physiotherapy is among the services included in this scheme.
Can I do Pilates if pregnant?
Pilates is one of the most beneficial forms of pre and postnatal exercise! However, please speak to your doctor first, and alert your instructor or physiotherapist to your situation, as adjustments may need to be made. In some cases, an initial one-to-one assessment may be required.
Do you see Medicare, DVA, TAC and Workcover patients?
We definitely do — call our helpful reception staff with your details and they'll organise an appointment for you. Note: for Medicare, Workcover and TAC, if Physio Cure offers a longer session, there will be a small out-of-pocket cost; call for more information.
How soon can I see a physio?
We do get very busy, but can generally squeeze you in within a 24-hour period. If you have a particular time frame that you prefer, it's best to book in advance. You can also book online with us.
Do you have HICAPS for private health fund rebates?
Yes. Private health rebates are available at the time of consultation if you bring your current health insurance card and have the appropriate extras option.
How long is an appointment?
An initial physiotherapy appointment includes a thorough assessment and treatment of your injury and takes approximately 40 minutes. Subsequent appointments take up to 20 minutes. Podiatry appointments generally take 30 minutes — this may vary depending on procedures required.
What do I need to bring to my first visit?
Any referrals, x-ray or scan results relating to your injury, pension card, or health insurance card.
What if I'm running late?
We regret keeping our patients waiting, therefore arriving late may shorten your treatment time.
Do you treat Department of Veteran Affairs (DVA) patients?
Yes. If your doctor deems that you are eligible, they can complete the necessary paperwork and referral to either physiotherapy or podiatry. This will entitle you to up to 5 visits per calendar year.
Do you treat Enhanced Primary Care (EPC) / Medicare patients?
Yes. If your doctor deems that you are eligible, they can complete the necessary paperwork and referral to either physiotherapy or podiatry. This will entitle you to up to 5 visits per calendar year.
Do you treat Transport Accident Commission (TAC) patients?
Yes. If you have been injured in a transport accident, the TAC can cover your physiotherapy sessions — no referral is required.
Do you treat workers compensation patients?
Yes. We can treat WorkCover patients provided you have a doctor's WorkCover certificate indicating referral to physiotherapy, and your insurer has accepted liability.