Answers before you book.

No referral is generally needed for a private physiotherapy appointment. A referral or supporting documents may be required for Medicare, DVA, TAC, WorkSafe and some other funded pathways.

Your physiotherapist will discuss your symptoms, health history and goals, then assess your movement and function. They will explain their findings and, where appropriate, begin treatment and provide a personalised plan.

An initial consultation is 40 minutes. Subsequent appointments may be 20, 30, 40 or 60 minutes depending on the booking type and your clinical needs.

Wear comfortable clothing that allows the area to be assessed. Shorts are useful for lower-limb concerns and a singlet can help with shoulder or upper-body assessment. Your comfort, consent and privacy will always be respected.

Please bring any referral, claim documents, relevant scans or reports, your Medicare or private health card, and any braces or footwear related to your concern.

Please call the clinic as soon as possible. To avoid delaying the next patient, a late arrival may result in a shorter appointment while the scheduled fee still applies.

Our current consultation, Pilates, NDIS and additional service fees are published on the Consultation Fees page . Please confirm the correct appointment type when booking.

Yes, eligible physiotherapy services can usually be claimed through participating private health funds, and HICAPS is available. Your rebate and out-of-pocket gap depend on your insurer, policy and annual limits, so check directly with your fund.

Your gap is the difference between the consultation fee and any rebate paid by Medicare or your private health fund. Because rebates vary, we cannot guarantee a particular gap amount.

If your GP has placed you on an eligible GP Chronic Condition Management Plan, you may access up to five allied-health services per calendar year, shared across eligible providers. You pay the full consultation fee and Medicare currently rebates $63.40 for an eligible physiotherapy service. Eligibility and allocation are determined by your GP.

The published fee schedule lists a $10 Saturday surcharge, $15 Sunday surcharge and $20 public-holiday surcharge. It also lists a $0.50 debit-card surcharge and a 1.1% credit-card surcharge. Please check the current Fees page before attending.

A $10 discount applies to eligible consultations when a valid Seniors Card is presented. Please tell reception before payment.

We assess and treat a broad range of musculoskeletal, sports, post-operative and rehabilitation concerns, including back and neck pain, joint problems, muscle and tendon injuries. Suitability is confirmed through an individual assessment.

Usually, yes. After assessment and with your consent, your physiotherapist will begin treatment when it is clinically appropriate and safe.

Your plan may include education, hands-on techniques, massage, joint mobilisation, exercise rehabilitation, dry needling or other modalities. Treatment is selected for your needs and preferences—not applied as a standard package.

No. Your physiotherapist will screen for risks, explain potential benefits and side effects, discuss alternatives and obtain informed consent before using these techniques.

Not always. Many conditions can be assessed clinically. If imaging or medical review may be useful, your physiotherapist will discuss the appropriate next step and can liaise with your GP.

This varies with your condition, goals, health and response to care. Your physiotherapist will recommend a plan after assessment and review progress with you rather than promising a fixed number of visits.

Yes. We can assist eligible self-managed, plan-managed and suitable agency-managed participants, subject to confirmation and a service agreement. The published physiotherapy rate is $183.99 per hour, with 30 minutes at $92 and 45 minutes at $138.

Home Care Package physiotherapy is $220 for 60 minutes and $350 for 90 minutes. Provider approval, available funding and any applicable travel, administration or reporting arrangements should be confirmed before the appointment.

Yes, subject to claim details and approval. Please provide your claim number, date of injury and proof of claim acceptance. Billing follows the current TAC physiotherapy arrangements; the former Early Intervention Physiotherapy Framework ended on 1 February 2026. Reception will confirm whether direct billing or upfront payment applies to your claim.

Yes, subject to claim acceptance. Please provide your claim number, date of injury, insurer details and a current Certificate of Capacity. Reception will confirm the applicable billing pathway before treatment.

Yes. Eligible Veteran Card holders require a valid referral. Gold Cards generally cover clinically necessary treatment for accepted needs, while White Cards cover accepted conditions. Physiotherapy usually operates in treatment cycles of up to 12 sessions or one year, whichever comes first. We can confirm eligibility and billing before your visit.

Home visits may be available depending on your location, clinical suitability, therapist availability and funding arrangements. Please contact reception to discuss your needs.

Clinical Pilates is an individually tailored exercise program guided by a physiotherapist or suitably qualified instructor. It can support strength, mobility, control and rehabilitation goals.

An initial assessment is required before private Clinical Pilates so we can understand your goals, screen for concerns and select appropriate exercises. Group participation requirements will be confirmed when booking.

Many people can exercise safely during pregnancy with appropriate modifications. Please tell us that you are pregnant and disclose any complications. Your physiotherapist may recommend medical clearance depending on your circumstances.

Our published Group Clinical Pilates packages are designed for a maximum of four people per session, allowing closer supervision and exercise progression.

Physiotherapy-led clinical exercise may be claimable when it meets your fund's requirements, but general Pilates may not be. Ask your insurer about your specific policy and item eligibility before booking.

Our Elwood clinic is at Level 1, 61 Brighton Road, Elwood VIC 3184. Our Beaumaris clinic is at 19 Keys Street, Beaumaris VIC 3193.

The clinic is on the first floor with lift and wheelchair access. Onsite parking is located between Medical One and Chemist Warehouse, with public transport and supporting medical services nearby.

Beaumaris has ground-floor, step-free wheelchair access, with free street parking nearby and a medical centre next door.

Yes. You are welcome to bring a support person, subject to your consent and room capacity. If you need an interpreter or other assistance, please tell reception in advance so arrangements can be discussed.

Book online or call the clinic. For changes, contact reception as early as possible so we can offer the time to another patient.

Please provide at least 48 hours' notice. The published late cancellation or rescheduling fee is $50. If you cannot attend in person, ask whether telehealth is clinically appropriate and available.

Your information is handled confidentially and in accordance with applicable privacy obligations. You may request access to records; administration or report fees may apply.

Physio Cure is not an emergency service. For a medical emergency, call Triple Zero (000) or attend the nearest emergency department.